Error Messages

Code	Error Msg	Reason	Resolution
A1	Incorrect Voucher ID	When performing a Manual Voucher Clear transaction, an incorrect seven-digit Voucher ID number was entered.	Re-enter the Manual Voucher Clear transaction, verify that all entries are correct. If the problem persists, call the Retail Helpline.
A2	Incorrect Approval Code	When performing a Manual Voucher Clear transaction, an incorrect seven-digit Voucher ID number was entered.	Re-enter the Manual Voucher Clear transaction, verify that all entries are correct. If the problem persists, call the Retail Helpline.
A3	Amount Exceeds Auth	When performing a Manual Voucher Clear transaction, the dollar amount that was entered is greater than the original Manual Voucher authorization amount.	Re-enter the Manual Voucher Clear transaction, verify that all entries are correct. If the problem persists, call the Retail Helpline.
A4	Call Retailer Help Desk	When performing a Manual Voucher Clear transaction, the EBT system was unable to complete the transaction with the information provided.	Call the Retail Helpline with the error code.
A5	Call Retailer Help Desk	When performing a Manual Voucher Clear transaction, the EBT system was unable to complete the transaction with the information provided.	Call the Retail Helpline with the error code.
A6	Vchr Already Cleared	When performing a Manual Voucher Clear transaction, the EBT system determined that the Manual Voucher number entered has already been cleared and processed.	This Manual Voucher has already been cleared and processed.
C1	Lost Comm With Host	A communication error has occurred during the transfer of information between the store’s equipment and the EBT system resulting in a canceled transaction.	Re-enter the transaction. If the problem persists, call the Retailer Helpline.
F2	Operator Aborted	The operator/clerk canceled the transaction before it was transmitted.	Re-enter the transaction if desired.
F7	Out of Memory	The device memory has been depleted due to the accumulation of stored Retailer Copies of transactions.	Perform a “Print and Reset Copies” procedure to clear the device memory.
S5	PIN Not Selected	A PIN has not been assigned to this customer’s card.	Give the customer the receipt with the error code and instruct the customer to call the Cardholder customer service telephone number located on the back of his/her EBT card.
O2	Invalid FNS Status	The EBT system is unable to process transactions using the current FNS number.	Retailer calls the local FNS office to verify that the FNS number is active. If the FNS number is verified as being active, call the Retailer Helpline with the error code.
O3	Call Retailer Help Desk	The merchant ID number is invalid and does not match the FNS number.	Call the Retailer Helpline.
13	Invalid Amount	An incorrect dollar amount was entered. The transaction did not complete processing and has been canceled.	Re-enter the transaction.
14	Invalid Card Number	An invalid card number was entered. The transaction did not complete processing and has been canceled.	Re-enter the transaction. If the problem persists, give the EBT cardholder the receipt with the error code and instruct the cardholder to call the Cardholder customer service telephone number located on the back of his/her card.
19	Re-Enter Transaction	The transaction did not complete processing and has been canceled.	Re-enter the transaction.
30	Format Error-Retry	The transaction did not complete processing and has been canceled.	Re-enter the transaction.
31	Invalid Card Type	The card used for this transaction is not a valid EBT card or is not interoperable with the EBT system.	Inform the EBT cardholder that his/her card will not process a transaction through the EBT system.
41	Call Client Help Desk	This transaction did not complete processing and has been canceled.	Give the EBT cardholder the receipt with the error code and instruct the cardholder to call the Cardholder customer service telephone number located on the back of his/her card.
42	Call Client Help Desk	This transaction did not complete processing and has been canceled.	Give the EBT cardholder the receipt with the error code and instruct the cardholder to call the Cardholder customer service telephone number located on the back of his/her card.
43	Call Client Help Desk	This transaction did not complete processing and has been canceled.	Give the EBT cardholder the receipt with the error code and instruct the cardholder to call the Cardholder customer service telephone number located on the back of his/her card.
51	Insufficient Funds	The amount of this transaction exceeds the balance in the EBT cardholder’s account, resulting in a canceled transaction.	Re-enter the transaction for an amount that is equal to or less than the balance that is shown on the customer receipt.
52	Call Client Help Desk	This transaction did not complete processing and has been canceled.	Give the EBT cardholder the receipt with the error code and instruct the cardholder to call the Cardholder customer service telephone number located on the back of his/ her card.
55	Invalid PIN-Retry	The EBT cardholder entered an invalid PIN.	Instruct the EBT cardholder to re-enter his/her PIN number. Inform the cardholder that he/she is limited in the attempts at entering his/her PIN. (the exact number of incorrect PIN entries varies by state). If the incorrect attempts limit is reached, the account will be inaccessible until the next day.
56	Card Not Found	An incorrect card number was entered. This transaction did not complete processing and was canceled.	Give the EBT cardholder the receipt with the error code and instruct the cardholder to call the Cardholder customer service telephone number located on the back of his/ her card.
61	Return Exceeds Limit	The dollar amount entered on this SNAP Return transaction exceeds a return limit established for the EBT cardholder’s benefit authorization.	Give the EBT cardholder the receipt with the error code and instruct the cardholder to call the Cardholder customer service telephone number located on the back of his/ her card.
75	PIN Tries Exceeded	The EBT cardholder has consecutively entered his/her PIN incorrectly (the exact number of incorrect PIN entries varies by state) resulting in a canceled transaction. The account is now inaccessible until the next day.	Give the EBT cardholder the receipt with the error code and instruct the cardholder to call the Cardholder customer service telephone number located on the back of his/ her card.
80	Voucher Expired	An attempt was made to do a Manual Voucher Clear transaction on an expired manual voucher.	All manual vouchers must be cleared through the POS equipment within the state specified number of days of telephone authorization (refer to the Quick Reference Guide provided with your POS device for the number of days).
90	Authorizer Unavailable	While processing an “Out-of-State EBT card,” the authorizing state’s EBT system was found to be unavailable resulting in a canceled transaction.	Instruct the EBT cardholder to try using his/her card again at a later time.
92	Tran Dest Not Found	While processing an “Out-of-State EBT card,” the authorizing state’s EBT system was found to not be interoperable with the EBT system resulting in a canceled transaction.	Instruct the EBT cardholder to call the Cardholder customer service telephone number located on the back of his/her card.
96	System Error-Retry	This transaction did not complete processing and has been canceled due to an EBT host system error.	Re-enter the transaction. If the problem persists, call the Retailer Helpline with the error code.
(XX)	Call Retailer Help Desk	Note: If the retailer encounters an error code not found on this list, call the Retailer Helpline for an explanation. (XX will be the two-digit error code.)	Call the Retailer Helpline.

Error Messages

If the POS device has a problem with a transaction, it will show an error message on the screen. The following chart explains the most common messages.