Troubleshoot
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      Printer - Terminal Won't Print

      If the printer does not work properly:

      • Check all POS device power connections. The green power-on indicator light must be on.

      • Check that the paper roll cover is properly latched.

      • If the green power-on indicator is blinking on and off, the printer is out of paper.

      • Open the paper roll cover and install a new roll of printer paper.

      If the problem persists, submit a support ticket.

      Complete all required fields and under the My question/issue is section, select My goEBT equipment is broken/malfunctioning. A Support Representative will reach out.