Error Messages on Terminal Screen

Invalid FNS

Your FNS number is not currently valid.

Please contact the USDA at 1-877-823-4369

Your SNAP status has temporarily been disabled.

This could be an issue with your bank account with monthly billing or daily deposits.

Submit a Support Ticket to resolve this issue.

When processing a transaction, you see an error message that begins with “C” and followed by a number (C1, C2, C3, C4, C5, C6, C7, C8, C9).

This means you may have an internet or phone line connection issue. This is most commonly caused by multiple devices using the same phone line. This can also be caused by a faulty phone/ethernet/internet connection (connection type depends on equipment type and location).

This may be caused by:

• a customer entering an incorrect pin

• insufficient funds in the customer’s EBT/SNAP account, or

• if the customer’s EBT/SNAP is registered in a different state.

If you’re still having trouble, please Submit a Support Ticket.

The internal contacts have been damaged or internal seals have been broken, indicating possible tampering or physical damage to the unit.

Unwanted tampering with the device or a low battery may cause this error. Other physical damage such as a drop or jolt to the unit may also cause this error message. This feature is to alert you that your machine may need replacement.

Submit a Support Ticket for further assistance with this problem and to receive a replacement device.

Your terminal has a memory issue.

This message may also say “Please Reboot.” A power surge or physical damage may be the cause of these error messages.

Solution:

1. Restart the terminal.

2. Attempt another transaction.

3. If reboot does not resolve issue, your terminal may require replacement. If this is the case, please Submit a Support Ticket for further help and/or an equipment replacement.

Your unit may be low on memory and will require memory reset.

Infrequent “Print & Reset” of machine may allow memory to fill to capacity and require a “Print & Reset”.

Solution:

1. Press F4 on the unit

2. Navigate to “Print & Reset”

3. Print all

**Note: This will print all stored receipts which will clear your memory. This may be a large number of items and use multiple rolls of thermal (receipt) paper.

If you’re still having trouble, please Submit a Support Ticket.

This message is to alert you that there may be a problem with your unit’s software or hardware.

A power surge, physical damage, or unwanted tampering may cause this error.

If you see this message, please Submit a Suppor Ticket for further assistance.

This error may happen due to a problem during set up or a user error which may be resolved by starting over & following the set up instructions.

Solution:

1. Log off by pressing F4 (or “Retailer Options”) and selecting “Log Off”

2. Restart the terminal.

3. Attempt another transaction.

4. If you are still having trouble, please Submit a Support Ticket.

Your terminal has a memory issue.

A power surge or physical damage may be the cause of this error message.

Solution:

This is “tamper issue” and the device must be replaced. Please Submit a Support Ticket for a replacement device.

Your terminal has a memory issue.

A power surge or physical damage may be the cause of this error message.

Solution:

1. Restart the terminal.

2. Attempt another transaction.

3. If reboot does not resolve issue, your terminal may require replacement.

Please Submit a Support Ticket for further help and/or equipment replacement.

This message is to alert you that there may be a problem with your unit’s software or hardware.

Physical damage may cause this error. Please Submit a Support Ticket for further help with this issue.

This may be caused by a financial issue with your account through goEBT or an inactive FNS Number which is issued through the USDA.

Solution:

1. Contact the USDA (1-877-823-4369) to verify your FNS Number is active.

2. If your FNS number is active, Submit a Support Ticket to goEBT for further help.